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the programme also meets outside the platform" ], "calculationVersion": "indicators endpoint (t4l tp-qa4zt)", "methodAnchor": "/about/impact/methodology/#ind-buddyMeetings", "sessionMethodAnchor": null, "publication": "measured", "readings": [ { "period": { "id": "cumulative", "label": "All time", "from": null, "to": null, "windowDays": null, "note": "All recorded meetings" }, "value": 7, "display": "7", "sub": null, "denominator": null, "breakdown": null, "source": { "id": "indicators", "ref": "buddy.meetings" }, "observedAt": "2026-09-18T13:04:24.729Z", "freshness": "current", "carriedFrom": null } ], "cohort": null, "related": [ "buddyMatches" ], "evidenceClass": "system-observed", "stateNote": null }, { "id": "series", "name": "Recurring commitments", "short": "Recurring", "kind": "delivery", "programme": "language", "programmes": [ "language", "mentorship" ], "programmeLabel": "TEEI Language and TEEI Mentorship (combined record)", "definition": "Active recurring session arrangements between learners and volunteers.", "definitionVersion": "IMP-001 v2.1 (2026-09-16)", "unit": "series", "aggregation": "count of active series", "basis": "A learner and volunteer meeting on a repeating cadence.", "population": "Language and Mentorship pairs", "inclusion": "Active series", "exclusions": [ "Ended and paused series" ], "limitations": [], "calculationVersion": "register definition", "methodAnchor": "/about/impact/methodology/#ind-series", "sessionMethodAnchor": null, "publication": "defined", "readings": [], "cohort": null, "related": [ "sessions" ], "evidenceClass": "system-observed", "stateNote": "Defined in the register (46 active, 13 ended, 1 paused on 16 September 2026); 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20000, "display": "20,000+", "sub": null, "denominator": null, "breakdown": null, "source": { "id": "canon", "ref": "canonicalNumbers.primary.peopleReached" }, "observedAt": "2025-12", "freshness": "stale", "carriedFrom": null } ], "cohort": null, "related": [ "learners", "mentees" ], "evidenceClass": "register", "stateNote": null }, { "id": "impactHours", "name": "Impact hours", "short": "Impact hours", "kind": "delivery", "programme": "organisation", "programmes": [ "organisation" ], "programmeLabel": "Across all programmes", "definition": "Recorded learning, mentoring and participation time across TEEI programmes, reported as a programme-wide measure.", "definitionVersion": "IMP-001 v2.1 (2026-09-16)", "unit": "hours", "aggregation": "sum", "basis": "Recorded learning, mentoring and participation time across TEEI programmes.", "population": "All programmes", "inclusion": "Programme records", "exclusions": [], "limitations": [ "A floor with a plus sign, not a point estimate: at least 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"Volunteer time contributed through TEEI programmes since 2022, including the volunteer time captured in conversation hours.", "definitionVersion": "IMP-001 v2.1 (2026-09-16)", "unit": "hours", "aggregation": "sum", "basis": "Volunteer time contributed through TEEI programmes since 2022.", "population": "Volunteers, mentors and language partners", "inclusion": "Programme records of volunteer time, including the time captured in conversation hours", "exclusions": [], "limitations": [ "A floor with a plus sign, not a point estimate: at least this many.", "Conversation hours are a subset of this figure and are never summed with it" ], "calculationVersion": "canonical record", "methodAnchor": "/about/impact/methodology/#ind-volunteerHours", "sessionMethodAnchor": null, "publication": "measured", "readings": [ { "period": { "id": "as-verified", "label": "As last verified", "from": "2022-01-01", "to": null, "windowDays": null, "note": "Cumulative since 2022, as last verified" }, "value": 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"canon", "ref": "canonicalNumbers.primary.programmeParticipantCountries" }, "observedAt": "2026-05", "freshness": "current", "carriedFrom": null } ], "cohort": null, "related": [ "countriesReached" ], "evidenceClass": "register", "stateNote": null }, { "id": "learners", "name": "Language learners", "short": "Learners", "kind": "delivery", "programme": "language", "programmes": [ "language" ], "programmeLabel": "TEEI Language", "definition": "Learners recorded in TEEI’s language practice and language programmes since 2022.", "definitionVersion": "IMP-001 v2.1 (2026-09-16)", "unit": "people", "aggregation": "count", "basis": "Learners recorded in TEEI’s language practice and language programmes since 2022.", "population": "Language learners", "inclusion": "Programme registration records", "exclusions": [], "limitations": [ "A floor with a plus sign, not a point estimate: at least this many." ], "calculationVersion": "canonical record", "methodAnchor": "/about/impact/methodology/#ind-learners", "sessionMethodAnchor": null, "publication": "measured", "readings": [ { "period": { "id": "as-verified", "label": "As last verified", "from": "2022-01-01", "to": null, "windowDays": null, "note": "Cumulative since 2022, as last verified" }, "value": 8000, "display": "8,000+", "sub": null, "denominator": null, "breakdown": null, "source": { "id": "canon", "ref": "canonicalNumbers.programmeSpecific.languageProgrammes.learners" }, "observedAt": "2025-12", "freshness": "stale", "carriedFrom": null } ], "cohort": null, "related": [ "people" ], "evidenceClass": "register", "stateNote": null }, { "id": "mentees", "name": "Mentees", "short": "Mentees", "kind": "delivery", "programme": "mentorship", "programmes": [ "mentorship" ], "programmeLabel": "TEEI Mentorship", "definition": "People matched with a mentor through TEEI Mentorship since 2022.", "definitionVersion": "IMP-001 v2.1 (2026-09-16)", "unit": "people", "aggregation": "count", "basis": "People matched with a mentor through TEEI Mentorship since 2022.", "population": "Mentees", "inclusion": "Programme registration records", "exclusions": [], "limitations": [ "A floor with a plus sign, not a point estimate: at least this many." ], "calculationVersion": "canonical record", "methodAnchor": "/about/impact/methodology/#ind-mentees", "sessionMethodAnchor": null, "publication": "measured", "readings": [ { "period": { "id": "as-verified", "label": "As last verified", "from": "2022-01-01", "to": null, "windowDays": null, "note": "Cumulative since 2022, as last verified" }, "value": 2000, "display": "2,000+", "sub": null, "denominator": null, "breakdown": null, "source": { "id": "canon", "ref": "canonicalNumbers.programmeSpecific.mentorsForUkraine.mentees" }, "observedAt": "2025-12", "freshness": "stale", "carriedFrom": null } ], "cohort": null, "related": [ "mentors", "people" ], "evidenceClass": "register", "stateNote": null }, { "id": "mentors", "name": "Mentors", "short": "Mentors", "kind": "delivery", "programme": "mentorship", "programmes": [ "mentorship" ], "programmeLabel": "TEEI Mentorship", "definition": "Volunteers who have taken on at least one mentee through TEEI Mentorship since 2022.", "definitionVersion": "IMP-001 v2.1 (2026-09-16)", "unit": "people", "aggregation": "count", "basis": "Volunteers who took on at least one mentee through TEEI Mentorship since 2022.", "population": "Mentors", "inclusion": "Programme registration records", "exclusions": [], "limitations": [ "A floor with a plus sign, not a point estimate: at least this many." ], "calculationVersion": "canonical record", "methodAnchor": "/about/impact/methodology/#ind-mentors", "sessionMethodAnchor": null, "publication": "measured", "readings": [ { "period": { "id": "as-verified", "label": "As last verified", "from": "2022-01-01", "to": null, "windowDays": null, "note": "Cumulative since 2022, as last verified" }, "value": 400, "display": "400+", "sub": null, "denominator": null, 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(separate basis)" ], "limitations": [ "Self-reported by employees; answers what a company’s people say they contributed" ], "calculationVersion": "register definition", "methodAnchor": "/about/impact/methodology/#ind-cockpitSessions", "sessionMethodAnchor": null, "publication": "defined", "readings": [], "cohort": null, "related": [ "cockpitReports" ], "evidenceClass": "self-reported", "stateNote": "Defined in the register; no public endpoint serves Cockpit records." }, { "id": "levels", "name": "Language level recorded", "short": "Level recorded", "kind": "outcome", "programme": "language", "programmes": [ "language" ], "programmeLabel": "TEEI Language", "definition": "Recorded language-level assessments, each with a date and the basis for the assigned level.", "definitionVersion": "IMP-001 v2.1 (2026-09-16)", "unit": "level records", "aggregation": "count of snapshots", "basis": "A learner’s working level at a point in time, with the reason it was set.", "population": "Language learners with a recorded level", "inclusion": "Level snapshots", "exclusions": [], "limitations": [ "A level record is a working level, not a certified level" ], "calculationVersion": "indicators endpoint (t4l tp-qa4zt)", "methodAnchor": "/about/impact/methodology/#ind-levels", "sessionMethodAnchor": null, "publication": "measured", "readings": [ { "period": { "id": "cumulative", "label": "All time", "from": "2026-07-10", "to": null, "windowDays": null, "note": "The platform’s own booking history begins 10 July 2026; this figure describes the platform era and says so." }, "value": 468, "display": "468", "sub": { "value": 314, "label": "learners with a level recorded", "display": "314" }, "denominator": null, "breakdown": null, "source": { "id": "indicators", "ref": "levels.snapshots" }, "observedAt": "2026-09-18T13:04:24.729Z", "freshness": "current", "carriedFrom": null } ], "cohort": { "eligible": { "value": 314, "label": "learners with a level recorded" }, "paired": { "value": 105, 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"Learners with more than one level record", "inclusion": "Recorded level changes", "exclusions": [ "Learners with a single record" ], "limitations": [ "Observed change between two records; the platform does not record why a level moved" ], "calculationVersion": "indicators endpoint (t4l tp-qa4zt)", "methodAnchor": "/about/impact/methodology/#ind-levelMovement", "sessionMethodAnchor": null, "publication": "measured", "readings": [ { "period": { "id": "cumulative", "label": "All time", "from": "2026-07-10", "to": null, "windowDays": null, "note": "The platform’s own booking history begins 10 July 2026; this figure describes the platform era and says so." }, "value": 26, "display": "26", "sub": { "value": 105, "label": "learners with two or more records", "display": "105" }, "denominator": null, "breakdown": null, "source": { "id": "indicators", "ref": "levels.changes" }, "observedAt": "2026-09-18T13:04:24.729Z", "freshness": "current", "carriedFrom": null } ], "cohort": { "eligible": { "value": 314, "label": "learners with a level recorded" }, "paired": { "value": 105, "label": "learners with two or more level records" }, "coverage": { "value": 33.4, "label": "share of the eligible group measured twice" }, "followUpInterval": "Not recorded by the platform", "method": "Comparison of a learner’s earliest and latest recorded level", "baseline": null, "followUp": { "value": 26, "label": "learners whose level changed" } }, "related": [ "levels" ], "evidenceClass": "assessed", "stateNote": null }, { "id": "assessments", "name": "Placement assessments", "short": "Assessments", "kind": "outcome", "programme": "language", "programmes": [ "language" ], "programmeLabel": "TEEI Language", "definition": "Completed placement assessments and the language levels they recorded.", "definitionVersion": "IMP-001 v2.1 (2026-09-16)", "unit": "assessments", "aggregation": "count", "basis": "A completed placement test with its recorded level.", "population": "Learners who took the placement test", "inclusion": "Completed assessments, by level", "exclusions": [ "Started but not completed" ], "limitations": [ "The test stores a level and no score, so progress between two tests cannot be measured yet" ], "calculationVersion": "indicators endpoint (t4l tp-qa4zt)", "methodAnchor": "/about/impact/methodology/#ind-assessments", "sessionMethodAnchor": null, "publication": "measured", "readings": [ { "period": { "id": "cumulative", "label": "All time", "from": null, "to": null, "windowDays": null, "note": "All completed assessments" }, "value": 130, "display": "130", "sub": null, "denominator": null, "breakdown": { "A1": 7, "A2": 15, "B1": 43, "B2": 44, "C1": 21 }, "source": { "id": "indicators", "ref": "assessments.completed" }, "observedAt": "2026-09-18T13:04:24.729Z", "freshness": "current", "carriedFrom": null } ], "cohort": null, "related": [ "levels" ], "evidenceClass": "assessed", "stateNote": "Assessment basis: Recorded placement level." }, { "id": "confidence", "name": "Learner confidence", "short": "Confidence", "kind": "outcome", "programme": "language", "programmes": [ "language" ], "programmeLabel": "TEEI Language", "definition": "Learners with both an initial and a later confidence rating, providing the basis for comparing their self-reported confidence over time.", "definitionVersion": "IMP-001 v2.1 (2026-09-16)", "unit": "learners", "aggregation": "count of learners rated twice or more", "basis": "The learner’s own rating of confidence using the language after a session, first against latest.", "population": "Learners who rated their confidence after a session", "inclusion": "Learners with a first and a later rating", "exclusions": [ "Learners with a single rating" ], "limitations": [ "Self-reported on a five-point scale", "Observed change, not attribution: the rating moved; the cause is not measured" ], "calculationVersion": "indicators endpoint (t4l tp-qa4zt)", "methodAnchor": "/about/impact/methodology/#ind-confidence", "sessionMethodAnchor": null, "publication": "measured", "readings": [ { "period": { "id": "cumulative", "label": "All time", "from": "2026-07-10", "to": null, "windowDays": null, "note": "The platform’s own booking history begins 10 July 2026; this figure describes the platform era and says so." }, "value": 57, "display": "57", "sub": { "value": 442, "label": "ratings given", "display": "442" }, "denominator": null, "breakdown": null, "source": { "id": "indicators", "ref": "confidence.learnersWithFirstAndLater" }, "observedAt": "2026-09-18T13:04:24.729Z", "freshness": "current", "carriedFrom": null } ], "cohort": { "eligible": { "value": 442, "label": "confidence ratings given" }, "paired": { "value": 57, "label": "learners with a first and a later rating" }, "coverage": { "value": 12.9, "label": "share of the eligible group measured twice" }, "followUpInterval": "The interval between a learner’s first and latest rating; not fixed by the programme", "method": "Self-rating on a 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across the programme is an instrumentation gap, not a result; the goal prompt is being moved into the session close" ], "calculationVersion": "indicators endpoint (t4l tp-qa4zt)", "methodAnchor": "/about/impact/methodology/#ind-goals", "sessionMethodAnchor": null, "publication": "measured", "readings": [ { "period": { "id": "cumulative", "label": "All time", "from": "2026-07-10", "to": null, "windowDays": null, "note": "The platform’s own booking history begins 10 July 2026; this figure describes the platform era and says so." }, "value": null, "display": "<5", "sub": { "value": 4, "label": "learners", "display": "4" }, "denominator": null, "breakdown": null, "source": { "id": "indicators", "ref": "goals.achieved" }, "observedAt": "2026-09-18T13:04:24.729Z", "freshness": "current", "carriedFrom": null } ], "cohort": null, "related": [], "evidenceClass": "self-reported", "stateNote": "Reporting basis: Recorded learner goals and volunteer observations." }, { "id": "oneConnection", "name": "One Connection outcomes", "short": "One Connection", "kind": "outcome", "programme": "health", "programmes": [ "health" ], "programmeLabel": "Health Equity", "definition": "Planned study measures covering recruitment, matching, relationship continuity and the participant outcomes specified in the One Connection protocol.", "definitionVersion": "IMP-001 v2.1 (2026-09-16)", "unit": "measures", "aggregation": "planned", "basis": "UCLA-3 loneliness, PHQ-9, GAD-7, FACT-BMT quality of life and PROMIS social isolation, pre and post, per the draft protocol.", "population": "50 transplant survivors and 20 trained peer mentors, when the study opens", "inclusion": "Enrolled participants", "exclusions": [], "limitations": [ "The study has not begun; nothing is counted" ], "calculationVersion": "register definition", "methodAnchor": "/about/impact/methodology/#ind-oneConnection", "sessionMethodAnchor": null, "publication": "planned", "readings": [], "cohort": null, "related": [], "evidenceClass": "planned", "stateNote": "Planned: the study protocol is published; recruitment has not started." }, { "id": "ratings", "name": "Session ratings", "short": "Session ratings", "kind": "experience", "programme": "language", "programmes": [ "language", "mentorship" ], "programmeLabel": "TEEI Language and TEEI Mentorship (combined record)", "definition": "Learner feedback on one-to-one sessions, reported with the number of ratings received.", "definitionVersion": "IMP-001 v2.1 (2026-09-16)", "unit": "ratings", "aggregation": "count, with the mean beside it", "basis": "The learner’s rating of a one-to-one session.", "population": "Learners after a session", "inclusion": "Ratings given", "exclusions": [], "limitations": [ "A rating says the person was satisfied, not that something changed" ], "calculationVersion": "indicators endpoint (t4l tp-qa4zt)", "methodAnchor": "/about/impact/methodology/#ind-ratings", "sessionMethodAnchor": null, "publication": "measured", "readings": [ { "period": { "id": "cumulative", "label": "All time", "from": "2026-07-10", "to": null, "windowDays": null, "note": "The platform’s own booking history begins 10 July 2026; this figure describes the platform era and says so." }, "value": 645, "display": "645", "sub": { "value": 4.99, "label": "mean rating out of 5", "display": "4.99" }, "denominator": null, "breakdown": null, "source": { "id": "indicators", "ref": "experience.sessionRatings" }, "observedAt": "2026-09-18T13:04:24.729Z", "freshness": "current", "carriedFrom": null } ], "cohort": null, "related": [ "confidence", "sessions" ], "evidenceClass": "self-reported", "stateNote": null }, { "id": "groupRatings", "name": "Group session ratings", "short": "Group ratings", "kind": "experience", "programme": "language", "programmes": [ "language" ], "programmeLabel": "TEEI Language", "definition": "Participant feedback on group sessions.", "definitionVersion": "IMP-001 v2.1 (2026-09-16)", "unit": "ratings", "aggregation": "count", "basis": "The participant’s rating of a group session.", "population": "Group practice participants", "inclusion": "Ratings given", "exclusions": [], "limitations": [], "calculationVersion": "register definition", "methodAnchor": "/about/impact/methodology/#ind-groupRatings", "sessionMethodAnchor": null, "publication": "defined", "readings": [], "cohort": null, "related": [ "groupSessions" ], "evidenceClass": "self-reported", "stateNote": "Defined in the register (17 ratings on 16 September 2026); not yet served by the indicators endpoint." }, { "id": "historicalReviews", "name": "Reviews from the earlier platform", "short": "Earlier reviews", "kind": "experience", "programme": "language", "programmes": [ "language", "mentorship" ], "programmeLabel": "TEEI Language and TEEI Mentorship (combined record)", "definition": "Historical session ratings from TEEI’s earlier platform, presented as a separate feedback series.", "definitionVersion": "IMP-001 v2.1 (2026-09-16)", "unit": "reviews", "aggregation": "count", "basis": "Ratings from the Kintell era, a separate feedback series.", "population": "Learners on the earlier platform", "inclusion": "Exported reviews", "exclusions": [], "limitations": [ "A different platform and a different form; not merged with platform ratings" ], "calculationVersion": "register definition", "methodAnchor": "/about/impact/methodology/#ind-historicalReviews", "sessionMethodAnchor": null, "publication": "defined", "readings": [], "cohort": null, "related": [], "evidenceClass": "self-reported", "stateNote": "Defined in the register (2,295 reviews on 16 September 2026); not yet served by the indicators endpoint." }, { "id": "employeeSurvey", "name": "Employee experience", "short": "Employee survey", "kind": "experience", "programme": "compliance", "programmes": [ "compliance" ], "programmeLabel": "Compliance and CSR Cockpit", "definition": "Partner employees’ programme ratings, reported by programme with the number of responses.", 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