Support
Frequently asked questions.
Quick answers about TEEI's free programmes for Ukrainian learners, volunteers, donors, and corporate partners. Answers written by the team that runs each programme.
For Ukrainian learners
7 questions
Is it actually free?
How long until I get matched with a mentor?
What if my mentor doesn't show up?
Can I switch mentors?
Do I need to speak English already?
Can I use this from inside Ukraine?
Чи можу я писати українською?
For girls and women globally
5 questions
Is TEEI only for Ukrainians, or for girls and women globally?
What runs for women today, and what is launching?
I'm a woman outside Ukraine. Can I join now?
How can I get involved as a partner, mentor, or supporter?
Where can I read about the founding mission?
For volunteers
6 questions
How much time do I actually need to commit?
Do I need teaching or mentoring experience?
What if I need to cancel a session?
What if a learner doesn't show up?
What if I don't know how to help with something?
How do I know this is legitimate?
For donors
6 questions
Where does my money actually go?
Is my donation tax-deductible?
How do I know you're legitimate?
Can I see what my donation accomplished?
Can I donate to a specific programme?
Does my employer match donations, and how do I check?
For companies and partners
10 questions
What does a partnership actually cost?
What's the minimum commitment to partner?
How fast can we launch?
Which programmes can our employees join?
What reporting do we get back?
Are you on Benevity, YourCause, CyberGrants, or Alaya?
Does it plug into our SSO and HRIS?
How do you handle safeguarding and data protection?
How much time does this take from each employee?
How do we start a conversation?
For CSR teams (CSR Cockpit)
8 questions
What is CSR Cockpit?
What does it cost?
Which reporting frameworks does it cover?
Are the numbers auditable?
Will it work with our SSO and HRIS?
Can I see it before signing anything?
Is there an API?
How is our data handled?
General
4 questions
How do I choose the right TEEI programme?
I emailed and haven't heard back. What should I do?
How do I contact you?
Where do I find registration numbers, annual reports, and policies?
From participants
Hear it from the learners.
Oksana T.
Language programme learner
“I needed real conversations, not a textbook. The volunteers made that possible.”
Speaking confidently after 8 weeks
Iryna B.
Language programme learner
“Every session moved me one step closer to working in English again.”
Returned to professional work
Iryna T.
Language programme learner
“Practising weekly with a real person built the confidence the apps never did.”
Now studying full-time in English
Independent reviews and registrations
If the answer is not here, ask us directly.
Open the contact form


