Minimal data. Never sold.

Data collected when you register as a learner or mentee on our platforms.

• Name and email address
• Phone number (for account verification and session reminders)
• Country of residence and time zone
• Languages you speak and want to learn
• Professional background and learning goals
• Session history and course progress

Privacy by design: Learner and mentee profiles are private. Your personal details are never publicly listed. Only mentors you choose to connect with can see the information needed to schedule and conduct sessions.

Data collected when you register as a volunteer mentor or language partner.

• Name, email address, and phone number
• Professional affiliation and LinkedIn profile (for verification)
• Areas of expertise and languages spoken
• Availability schedule
• Photo and biographical information (displayed on your public mentor profile)
• Session statistics and learner reviews

Data collected when you make a donation to support our programmes.

• Name and contact information
• Payment details (processed securely by our payment partners; we do not store full card numbers)
• Donation history for tax receipt purposes
• When a donation completes, Google receives the amount, the currency and a donation reference, so we can see which ads lead to donations. Without your yes to Marketing this is sent without cookies. We never send Google your name or email address.

What happens when you visit theeducationalequalityinstitute.org. The cookie banner has three optional switches, Analytics, Marketing and Functional, and the Cookie Policy names every cookie and storage key.

• On every visit. Our server counts the page you open, with the time, your browser's identifying text (the user agent) and the page you came from. It stores no IP address and sets no cookie for this count.
• Before you answer the banner. Google's tag for Google Ads and Google Analytics loads on our live site when you first touch, scroll or press a key, or after 30 seconds. Until you accept, it sets no cookies and saves nothing on your device. It still sends Google a short signal marked "consent denied". The signal carries the page address and title, the page you came from, your screen size and language, browser and device details, and a random identifier made in your browser and not saved. Like every request to Google, it carries your IP address. The same happens after you decline.
• With Analytics on. PostHog records the pages you view, the buttons you use on some pages and the steps you take in some forms, for example that a contact form was sent, never what you wrote. It does not capture every click. It can record your visit as a session recording and a heatmap, with everything you type masked; recordings include the browser's console messages. Hotjar records how you move through pages, including clicks, scrolling and mouse movement, for heatmaps and recordings. Google Analytics sets its cookies. Sentry receives reports of errors in the page, with the page address and browser details.
• With Marketing on. Google Ads can link a donation or signup to the ad you clicked. We keep the ad click reference in a cookie for 90 days. When you follow a signup link to one of our platforms, we record the click on our server with that reference and keyed hashes of your IP address and browser. Without Marketing, we remove an ad click reference from the address bar and store nothing on this site; it only goes along when you click a signup link to one of our platforms, which keep it as described below.
• Donation forms and matching gifts. The Fundraise Up donation form loads only on our donation pages. It loads when you first scroll, click, move the mouse or touch the screen, or after 15 seconds, and sets its own cookies. On our workplace giving page, Double the Donation's employer search loads shortly after the page opens. Neither waits for your answer to the cookie banner.
• Forms. Some forms use Cloudflare Turnstile to tell people from automated traffic. It loads when you start using the form and processes your IP address and browser details.
• Newsletter. When you sign up, we store your email address, the details you give, your IP address and your browser's user agent in our database. Your email address, details and IP address also go to a Google Sheet our team uses. Our server also tells PostHog that a signup happened, under a random subscriber number, with the subscriber type, language and programme. This does not depend on the cookie banner.
• Your cookie choice. Each answer you give the banner is logged on our server with the page, your browser's user agent and a keyed hash of your IP address, so we can show that we honoured it.

We do not intentionally collect sensitive personal data such as health information, political opinions, or religious beliefs. If you voluntarily share such information during mentoring sessions or in your profile, we treat it with heightened protection.

The platforms ask for your own choice about analytics and Google Ads. Here is what happens with and without it.

• Product analytics, only after you accept. PostHog records the pages you open, without the part of the address after a question mark, and the actions you take. It records where you click, without the text of what you clicked, heatmap clicks and scrolling, and how fast pages load. It also records clicks that lead nowhere, error messages from the browser console, and your device, browser and screen size.
• After you sign in. Those events carry an account reference instead of your name or email address, with your role, the app language and how you joined. The reference is a code calculated from your email address. It is pseudonymous, not anonymous: anyone who knows your email address could calculate it.
• Session recordings. PostHog can record how you move through a platform, with what you type and the text on screen masked. Video rooms are never recorded.
• Milestones from our servers. Our servers tell PostHog about key steps, such as an account created or verified, a booking made or a session completed, under the same account reference. We do this whether or not you accepted analytics, to see where people get stuck. You can object by writing to privacy@theeducationalequalityinstitute.org, and we then stop these events for your account.
• Google Ads, only after you say yes. Google's tag loads only after a yes. If you arrived from a Google ad, our server keeps the ad click reference with your account. It sends the reference to Google with a conversion, such as an account verified, a volunteer verified or a session completed, only after your account has said yes. We never send your email address to Google.
• Error reports. When something breaks, Sentry receives an error report with the page, browser details and your account reference. This does not wait for a choice, because we need it to fix faults. The reports are stored in Sentry's EU region in Germany.

Every use of personal data is tied to a specific purpose. Here is what we do and why.

We will never: sell your personal information; share individual learner data with funders or corporate partners without explicit consent; contact you for marketing without your permission.

Some decisions are automated. TEEI Language checks eligibility automatically from the country a learner says they are from and, for learners not from Ukraine, the gender they give. Learners outside the current audience are placed on a waiting list. TEEI Language volunteer applications can be approved after automated screening. To ask a person to review a decision, write to privacy@theeducationalequalityinstitute.org.

Under GDPR, we process your data based on the following legal grounds.

Where we rely on consent, you can withdraw it at any time: on our website in Cookie Settings, on the platforms by changing your choice there, or by contacting us.

We use cookies and similar technologies, such as your browser's local storage, on our website and platforms.

We use Google Ads advertising cookies only after you say yes to Marketing, and we never sell data to advertisers. A few things do not wait for the banner: our page count without cookies, Google's signal without cookies, the Fundraise Up donation form with its own cookies, and Double the Donation on our workplace giving page. You can manage your choices in Cookie Settings or in your browser settings. The full Cookie Policy names every cookie.

We keep your data only as long as necessary for the purposes described in this policy.

When data is no longer needed, we securely delete or anonymise it.